Senior Support Engineer –

Titulo da Vaga: Senior Support Engineer

Localização: Campinas – SP

Descrição da Vaga: Detalhes da VagaEscolaridade Não InformadoSegmento Não InformadoSalário Não InformadoÁrea de AtuaçãoDiversos / OutrosO que você irá fazer

• With over 500 beer brands, were number one or two in many of the worlds top beer markets, including North America, Latin America, Europe, Asia, and Africa.
• About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams.
• By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
• In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
• We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
• What youll do: Collaborate with teams to design, build, deploy and monitor new and existing services; Build and evolve our change management and release processes; Identify and improve processes by automation; Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems; Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged; Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling; Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc); Update and improve runbooks; Deep-dive into root cause analysis with teams to prevent incidents; Collaborate with infrastructure and security teams to build scalable, secured and resilience systems; Practice Support Engineering methodologies such as defining SLO and error budget; Work closely with Operations team to ensure all processes are aligned with teams; Contribute to capacity planning and access management process; Be constantly challenged to create world-class solutions.
• What youll need: University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development; Solid fundamentals in object-oriented design, data structures, algorithms and problem solving; Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD; Experience with SRE and Support Engineering methodology/culture; Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python; Experience with monitoring tools such as New Relic, DataDog, Grafana; Advanced communication skills in English (written and spoken); Experience with Agile projects.
• More about you: Youre passionate about software development and know how to ensure its quality; Youre motivated by building up world class solutions that impact millions of users all over the world; Experienced working in an environment which uses and stimulates DevOps culture; Youre creative when solving problems and are continuously seeking improvements for processes and solutions; You can communicate clearly with your team and the company to identify issues and demands; You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result; You can take on projects or initiatives in the early stage, being capable of building solutions from the ground up.
• What We Offer: Performance based bonus* Attendance Bonus* Casual office and dress code Days off* Health, dental, and life insurance Discounts on Ambev products* School materials assurance Language and training platforms Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer.
• We do not discriminate based upon race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.
• #J-18808-Ljbffr

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