Manager – Urban Science

Titulo da Vaga: Manager

Localização: São Paulo – SP

Descrição da Vaga: The Manager will be responsible for supporting the delivery of client services on an account team. The Manager is primarily responsible for managing specific projects under the direction of a Sr. Manager. This position is heavily focused on client handling, relationship building, project management and presenting project conclusions to mid-level management. The position also holds responsibility for effectively managing and motivating direct reports.Essential Duties and Responsibilities

• Assumes responsibility for project outcomes, including delivery of projects that are on time, within budgeted hours and at an exceptional level of quality.

• Assumes responsibility for accurate and high-quality data being utilized on assigned projects.

• Provides valuable knowledge and insight to senior management in creating estimates and proposals for clients.

• Serves as liaison between client and Urban Science technical staff on development projects to clearly communicate client needs.

• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.

• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.

• Manages sustainment activities by updating software as appropriate to function at established quality levels.

• Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.

• Establishes long-term business relationships with clients and understands client business needs to better identify client opportunities and support contract renewals.

• Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.

• Maintains a thorough understanding of one or more Urban Science solutions and applies that knowledge to better meet client needs.

• Adheres to quality control standards for Urban Science and client organizations.

• Leads or participates in presenting project status updates, using appropriate presentation tools, to client representatives or internal management to clearly communicate project results and conclusions.

• Provides input to upper management in connection with assessing competitive conditions to detect on-time business opportunities and/or deter competitive business threats.

• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.

• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).

• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.

• Proactively communicates with upper management to provide updates and report issues in a timely manner.

• Works with manager to develop team-oriented goals, which are to be reviewed and updated regularly.

• Works with manager in completing annual goal setting and performance review promptly.

• Actively supports and promotes change initiatives and provides direction on how change initiatives impact workflow or performance.

• Actively works with manager and Managing Director to support and promote internal employee engagement initiatives.

• Works with manager to prioritize other duties as assigned.

Supervisory ResponsibilitiesResponsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff which includes the following:

• Interviewing & selection

• Setting objectives

• Conducting performance appraisals

• Assigning and prioritizing work

• Approval of timesheets

• Establish and maintain quality, quantity and timeliness of work

• Employee development, career planning and promotions

• Oversee training

• Coach, mentor, manage and motivate

• Interpret and carry out established corporate policy, including disciplinary procedures

Qualifications – Education and ExperienceTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others

• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure

• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way

• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards

• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner

• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team

• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors

• Information Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities

• Initiative: Requires the drive to go above and beyond to improve or enhance job results

• Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy

• Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs

• Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives

• Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture

• Interpersonal Understanding: Requires the ability to understand other’s feelings and concerns, and to value individual differences in people

• Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively

• Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization

• Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers

• Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions

• Developing & Coaching: Requires the ability, desire and intent to teach and foster the development and long-term capability of one or more employees by providing coaching, direction and feedback to enhance performance

• Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required

• Math & Statistics: Requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses

• MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access; knowledge and experience with Visio preferred

• Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science

• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule

• Project Management: Project management skills strongly preferred, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes; requires the ability to follow established internal PMO procedures and present project conclusions to management; proficiency with MS Project preferred

• Sales & Business Development: Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is required; knowledge and understanding of sales and business development processes is strongly preferred

• Budget/Finance: Ability to understand and interpret margins, revenues and cost sheets is strongly preferred

• Negotiation: Knowledge and understanding of pricing, scope, cost estimates and internal/external impacts is strongly preferred

EDUCATION and/or EXPERIENCE:

• University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role; master’s or advanced degree preferred

• Minimum of 6 years related work experience required (8 years’ experience preferred)

Nome da Empresa: Urban Science

Salário:

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